Ascona Support
Standard Support Hours
Standard support hours are from 8:30am – 5:00pm Monday – Friday (excluding public holidays & Christmas shut down).
Click here to send us an email.
You can contact us during business hours on 09 974 2330
Email Setup
There are different settings for email setup. This is dependant on your hosting account. Please ensure you use the correct settings as below:
Please note: all our services are monitored 24/7 and if they are not working they will be being worked on. Updates are available at our Network Status page.
If the Network Status shows as all OK but you cannot receive email or acces your website that is hosted with us, then you may have a blocked IP. Click here for instructions on what to do.
DNS Changes – click here for instructions on what to do..
Setting 1:
Email settings for customers of:
Login is the full email address (no capital letters)
Password is as provided
POP (POP3) is mail.yourfulldomainname port 110 (inbound) – so if your domain is abcde.co.nz then mail.abcde.co.nz
SMTP is mail.yourfulldomainname port 26 (port 2525 is also available as long as the ISP does not block it. i.e Spark) (outbound) – so if your domain is abcde.co.nz then mail.abcde.co.nz
Authentication is required and is same as inbound
No SSL is required
If you have a SSL you can use the following (if you want a SSL Contact Us):
POP (POP3) is mail.yourfulldomainname port 995 (inbound) – so if your domain is abcde.co.nz then mail.abcde.co.nz
SMTP is mail.yourfulldomainname port 465 (outbound) – so if your domain is abcde.co.nz then mail.abcde.co.nz
Authentication is required and is same as inbound
Webmail is available at: yourdomain/webmail – so if your domain is abcde.co.nz then abcde.co.nz/webmail (If your website is not hosted with us you can try http://webmail.yourdomain) Login is your full email address (all lowercase) and password. Please note that three failed logins in 15 minutes when trying webmail (incorrect password being used) will result in your IP being blocked as part of our hacking protection.
Setting 2:
Email settings for customers of:
Login is the full email address (no capital letters)
Password is as provided
POP (POP3) is mail.yourfulldomainname port 110 (inbound) – so if your domain is abcde.co.nz then mail.abcde.co.nz
SMTP is mail.yourfulldomainname port 26 (outbound) – so if your domain is abcde.co.nz then mail.abcde.co.nz
Authentication is required and is same as inbound
No SSL is required
If you have a SSL you can use the following (if you want a SSL Contact Us):
POP (POP3) is mail.yourfulldomainname port 995 (inbound) – so if your domain is abcde.co.nz then mail.abcde.co.nz
SMTP is mail.yourfulldomainname port 465 (outbound) – so if your domain is abcde.co.nz then mail.abcde.co.nz
Authentication is required and is same as inbound
Webmail is available at: yourdomain/webmail – so if your domain is abcde.co.nz then abcde.co.nz/webmail (If your website is not hosted with us you can try http://webmail.yourdomain) Login is your full email address (all lowercase) and password. Please note that three failed logins in 15 minutes when trying webmail (incorrect password being used) will result in your IP being blocked as part of our hacking protection.
Mobile Devices:
If you are setting up email on your mobile device we are not able to guide you through this other than give you the above settings. There are so many mobile devices on the market (software versions and hardware) that we unable assist you in setting up all these device – please contact the provider of your mobile and they should be able to assist you if you provide them the above settings.
Passwords:
We can reset email passwords if required. Please send an email to us with details of which email address you want the password reset on.
Websites YOU Can Update Easily
- Be in control of your content
- Easy instant content updates
- No waiting for a developer
- Manage your site SEO
- Cost effective
Make sure your website is Responsive (mobile-friendly). Why?
- Mobile usage is high
- Positive user experience
- Better SEO
- Better speed